Support Center

What if I received damaged product?

Last Updated: Mar 21, 2013 04:53PM EDT
If you have received product that is damaged, we would need you to take a photo of the damaged product or damaged packaging and email to helpme@pixuru.com. From there we will get in touch with you and correct this for you right away. Customer satisfaction is our top priority at Pixuru. In all cases we will try to ensure that all customers receive excellent customer service. In some instances, it may be necessary for Pixuru to replace or refund damaged products. Below are general guidelines that we follow in servicing our customers. Notice of damaged merchandise must be submitted to Pixuru in writing via email within 72 hours up documented delivery date by the shipping courier.

**Damaged prints need to be returned to Pixuru for inspection before refunds or replacements can be submitted. In some instances, Pixuru may waive this requirement upon discretion. Upon contacting Pixuru, further details on replacement procedures will be provided.† Please save all packing material, as it will be required by Fed Ex to inspect to determine if the package was damaged by them in shipping.
Pixuru is not responsible for damage to prints after they have been delivered and caused by a third party. Damaged items that occur prior to or as a result of shipping and handling can be replaced for free once they are returned to Pixuru.† Please email us images of the damaged prints if you can.† That can speed up replacement.
helpme@pixuru.com
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